Agenda and minutes

Apologies for absence were received from Councillor Richards.

[To pass the following resolution:

That in accordance with Section 100A4 of the Local Government Act

1972, the press and public be excluded from the meeting during the

consideration of the following items of business as they involve the

likely disclosure of exempt information relating to the business affairs

of any particular person (including the authority holding that

information).]

Resolved : That in accordance with Section 100A4 of the Local

Government Act 1972, the press and public be excluded from the

meeting during the consideration of the following items of business as

they involve the likely disclosure of exempt information relating to the

business affairs of any particular person (including the authority

holding that information).

The committee considered a report of the Director of Integrated Network Services that sought approval to transfer customer service staff and functions supporting Ring and Ride from the current supplier National Express Accessible Transport (NEAT) to WMCA as a first step towards wider service transformation.

The Head of Network Transformation, Steve Hayes, presented the report along with the Customer Relations Manager, Lee Eteo.

Resolved:

1.     That the appended outline business case for moving Ring and Ride customer contact activity from National Express Accessible Transport (NEAT) and instead the service be provided directly (by the WMCA) be agreed, subject to the approval of the WMCA Board;

2.     That a recommendation be made to the WMCA Board to approve this change and instruct officers to commence work to transfer activities and associated staff from NEAT to the WMCA to facilitate a seamless transition in the Spring and

3.     That feedback be provided to the committee meeting in March with an overview of the process and implementation and how the service is bedding in following the transition.