32. Ring & Ride Customer Contact Transformation
Presented By: Councillor Ian Ward
Decision:
(1) The transfer of the Ring & Ride booking centre and associated customer contact activity was approved, currently provided by National Express Accessible Transport, to the direct management of Transport for West Midlands resulting in:
(a) Accountability for delivering the services more particularly set out in sections 3 and 4 of the report.
(b) An increase to the establishment to deliver the proposed services, funded from existing budgets and to be managed under the TUPE regulations.
(2) Officers were instructed to carry out the transfer of activities and associated staff from National Express Accessible Transport to the WMCA to facilitate a seamless transition in spring 2021.